Privacy Policy
Last updated: 27 September 2026
White Physiotherapy Clinic ("White," "we," "us") provides home-visit physiotherapy, TeleRehab (live online physiotherapy sessions) and in-person care at our FlexRecovery Studio locations. This page explains what personal information we collect through this website, our booking page and WhatsApp, why we collect it, and how we protect it.
1. What we collect
Depending on how you contact us or which form you use, we may collect:
- Contact details: name, WhatsApp number, phone number, email address.
- Location: your state and area, so we can quote a home-visit price and assign a nearby physiotherapist.
- Health information: the condition troubling you (for example, back pain, sciatica, a nerve injury), and anything else you choose to share about your symptoms, on our booking page or on WhatsApp, so a physiotherapist can plan safe and appropriate care.
- Payment-related information: proof of payment you send us (for example, a bank transfer receipt), for TeleRehab and home-visit bookings. We do not collect or store your card or bank account details — payment itself happens by bank transfer, and any card or transfer details you enter are handled by your own bank or payment app, not by us.
- Website usage: standard technical information most websites collect automatically (such as your browser type and pages visited), used only to keep the site working well and secure.
2. How we collect it
We collect information when you fill in a form on this website, message us on WhatsApp, use our booking page, or speak with a member of our team by phone. Our booking page is operated by a third-party booking platform (an EHR system) — when you book a TeleRehab or home-visit session there, that platform's own privacy terms also apply, alongside this one.
3. Why we use it
- To respond to your enquiry and book your home visit, TeleRehab session or studio appointment
- To quote an accurate price for your location
- To assign the right physiotherapist and plan your care safely
- To confirm and follow up on payment for a booking
- To send appointment reminders and follow-up messages on WhatsApp
- To improve our services and this website
4. Who we share it with
We do not sell your information, and we do not use any other outside tools or services besides those listed below. We share it only with:
- The physiotherapist assigned to your case, so they can prepare for and deliver your treatment
- Our booking platform (EHR), to schedule and manage your appointment
- Anyone we are required to share it with by law
5. How we protect it
Your records are kept in our booking platform and in a spreadsheet.
6. How long we keep it
Patient records are kept indefinitely. Enquiries that do not lead to a booking are passed to our marketing department.
7. Your rights
Under the Nigeria Data Protection Act 2023, you have the right to ask us what personal information we hold about you, to ask us to correct it if it's wrong, and to ask us to delete it, subject to any legal or medical record-keeping requirements we must follow. To make a request, message us on WhatsApp or email whitephysiotherapy@gmail.com.
8. Cookies
This website does not use tracking or advertising cookies. It may use basic, temporary browser storage only to remember your progress if you're partway through the home-visit price checker, which is never shared with anyone and clears when you close your browser.
9. Children
Our services are for adults booking care for themselves or a family member. If you are booking care for a child, this policy applies to the information you provide on their behalf.
10. Changes to this policy
We may update this page from time to time, for example as our booking process changes. The date at the top shows when it was last updated.
11. Contact us
Questions about this policy or your information can be sent to whitephysiotherapy@gmail.com or on WhatsApp.